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Customer Service FAQ

Eternal Gold™ All Natural Skincare Products Are Proudly Made in the U.S.A. in the Rocky Mountains.
Do you ship worldwide?

Yes, we ship worldwide. Please note there will be shipping and duties depending on the purchase amount.

Do you know how much shipping is?

Shipping is typically around $18-$22 USD

Do you use essential oil in your products?

Yes, we use a very subtle amount of essential oils in our skin care products (only a drop of two). All essential oils and food grade ingestibles.

Do you use essential oils in the Elixirs?

No, Elixirs do no have essential oils added to them

My shipment is delayed, the tracking is showing in transit?

Once the package has been dropped off to the shipping carrier, it is out of our hands. Please note that domestic and international shipping delays have been common during the global pandemic and transportation shortages. Keep checking your tracking number on USPS.com. We have seen 7 to 10 days delay domestically and up to a 6 week delay internationally. We apologize for the delays and appreciate your patience.

How often do you recommend exfoliating?

Not as often as you would think. We recommend once a week, our Copper Peptide Seaweed mask is an excellent exfoliant removing the impurities gently from the skin.

What would you recommend for a morning skin care routine?
    1. We recommend splashing your face with some cool water, spray one of our amazing toners, apply either a facial oil or serum, follow up with your moisturizer to complete your morning skin care routine.
    2. Please note that as you apply your skin care products, we want you to connect to your eyes and your skin and tell them that they are radiant, youthful and glowing. 
What do you recommend for an evening skin care routine?
  1. We recommend cleansing your face with some cool water, followed by a spray of one of our amazing toners, next apply either a facial oil or serum, follow up with your moisturizer to complete your evening skin care routine.
  2. Please note that as you apply your skin care products, we want you to connect to your eyes and your skin and tell them that they are radiant, youthful and glowing.
What is the best product for breakouts and acne prone skin?

Calming Oil Cleanser, Clear Results Toning Mist, Acne Solutions Clarifying Serum

What is the best product for Anti-Aging?

We recommend starting with our Advanced Anti-Aging Toning Mist, followed by our Anti-Aging 24kt Youthening Serum and the Renewing Face Cream.

What is ORMUS?

ORMUS, often referred to as ORME (Orbitally Rearranged Monatomic Element or M-state element), is made from water, Dead Sea salt and other natural substances. It is also known as monoatomic gold or white gold. ORMUS is a powerful natural substance that has exciting health benefits discovered in 1975, have only begun to be explored! Our hair, skin and nails, muscle tissue and DNA already contain the ORMUS minerals and elements. You can read more on our website  by clicking this link – https://www.eternalgoldbeauty.com/all-natural-skincare/

    My pump doesn’t seem to be working, what do you suggest?

    Eternal Gold Beauty Skincare uses airless pumps and sometimes an air bubble or air pocket will happen within the product and the pump. We recommend you continue to pump out the air (more pumps than you think) until you reach product.

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